This blog first appeared on Best in UC.
The ShoreTel Mobility Router automatically selects the best network, whether Wi-Fi or cellular, for each call made on a user’s smartphone. It allows your company to create policies that determine how calls should be routed, or it can be set to choose the least-costly option. Typically, that results in calls moving to an existing Wi-Fi network, which dramatically reduces the number of cellular minutes purchased from your wireless carrier.
The benefits to this technology don’t stop at cost savings, though. With ShoreTel Mobility, the workforce is more mobile, productive and accessible. After all, work is an activity – not a location. The solution allows users to be reached anywhere, on any device. There are numerous examples of enhanced productivity and a better working life:
- One of our clients worked from home frequently, but he could never get a 3G signal from his mobile carrier inside of his house. Now, thanks to the ShoreTel Mobility solution, his phone operates off of his home’s Wi-Fi connection, resulting in much better call quality and reliability. This is true for many mobile workers, who aren’t always able to get a strong signal in their home offices.
- Users are never tethered to a specific device. In the office, a user might start a conversation on a ShoreTel phone. With the push of a button, the call instantly pushes to a mobile phone leveraging the office Wi-Fi connection. Then, when the user walks outside while still carrying on the conversation, the call automatically hands off to a cellular network. Throughout the entire process, costs are minimized even as quality is maximized and battery life preserved.
- From anywhere in the world, users can dial their coworkers using the office’s three- or four-digit extensions. So calls to the home office can be made simply, rather than with the long sequence required for international calls.
- Team members and partners can see users’ presence information. This is similar to an online chat program, where users are shown as available for communication, on the phone, away from their desks, etc. This status information makes it easier for team members to get in touch instantly and avoid phone tag.
From serious savings to better productivity, ShoreTel Mobility pays for itself while improving the quality of your team members’ work life.