LiquidSpoke

Posts Tagged ‘cloud computing’


Does mobility need its own manager?

Posted By : Richard Tarity, CEO On April 21st, 2011

Decades ago, companies began naming chief executive officers to take on the primary leadership role. In the last several years, a slate of additional “chiefs” has been added to many organizations, including chief marketing officers, chief technology officers, chief information officers and more.

In the near future, a new chief may be adding his chair to the conference table. With the adoption of new work methodologies and the development of endless specialized apps, corporate America may soon need a chief mobility officer.

Of course, smaller companies may not need to take such a step. At organizations with fewer than a hundred employees, the IT department may be able to easily keep a handle on mobility using its traditional organizational structure.

But for larger enterprises, mobility issues can absolutely overwhelm existing IT personnel. What’s more, the current IT department may not fully understand – much less embrace – the trends toward increased mobility in everything from in-house applications to cloud computing.

Employees are streaming in the door every day with their own consumer wireless devices, including laptops, smartphones and tablets. They are asking for more powerful mobile apps from their companies to increase productivity. Plus, the workplace is asking employees to travel, work from home, and be available to customers and co-workers around-the-clock. At the same time, customers are demanding faster access to information and jonesing for apps to help them manage their own purchases and accounts.

All of these trends point to the need for a mobility officer, manager or task force. By assigning responsibility for mobility to a person or group in the organization, a formal strategy and methodology can be put in place and managed over time.

But, like IT, the mobility officer cannot “own” mobility. Rather, this person should serve departments throughout the company, helping to facilitate the availability of apps, data and equipment needed by a mobile workforce.

Citing the recent explosion in mobile apps, research form Forrester Research, Inc., recently began leading the charge for a chief mobility officer to be introduced into the corporate hierarchy. In a report dubbed “Mobile App Internet Recasts the Software and Services Landscape,” Forrester said the growing and changing app market will take advantage of cloud-based services, smart computing, and newly app- and Internet-enabled devices, like cars, appliances and entertainment systems. Under the Forrester model, the chief mobility officer would manage apps that span the call center, customer service, marketing, e-commerce, and IT.

In 2010, apps on smartphones and tablets generated $1.7 billion worldwide, Forrester said. The company forecasted that this number will grow 82 percent each year through 2015.


Cloud computing looks a bit gloomy

Posted By : Joel Rourke On March 4th, 2011

Almost all of us rely on the cloud computing for some business applications. We expect that accessibility and uptime will remain at a higher level than we can achieve by providing the hosting service ourselves.

Yet a recent incident with Google Gmail brings to light a very troubling question about the cloud. When something goes terribly wrong – as it did for tens of thousands of Gmail subscribers – how could this affect your business?

This week, thanks to a bug in a storage software update, about 35,000 Gmail subscribers discovered that all of the information in their accounts had disappeared. From email messages and settings to contacts and chat histories, everything was gone.

According to Google, the information has not been deleted. Once the problem is solved, users’ data should be restored. Those customers still will have gone days without access to email, contacts and other information critical in their business and daily lives.

This makes the question come to life for all of us. What does the cost of downtime per application cost your business? In a hosted environment, there is a significantly greater potential for extended periods of downtime. This could affect major systems in your business, including email, portals, VoIP, CRM, ERP and more.

I’m not advocating that companies not use a hosted model for certain applications. But understanding the risks versus the rewards is important. Calculate the estimated amount of downtime per year under a hosted model versus an in-house model, and see what the dollars say for your company.


Wikileaks exposes risks involved in cloud computing

Posted By : LiquidSpoke On December 15th, 2010

by Rosilyn Rayborn, BestinUC.com

We recently ran across a post from Guardian.co.UK’s technology editor, Charles Arthur that exposed the limitations of the cloud as evidenced by the WikiLeaks scandal.

Here’s an excerpt from Arthur’s article:

Until last week, any computing futurologist would tell you that cloud computing is where it’s at…Last week though the premise behind cloud computing began looking a bit creaky.

Amazon dropped the contents of WikiLeaks that had been hosted on its EC2 service…WikiLeaks was “not following” its terms of service…The reality is that anyone who manages to get under the skin of governments as effectively as Julian Assange and the WikiLeaks team have done will test the limits of government, and hence commercial tolerance.

Now, whether you’re singing the cloud’s praises or not, you can’t argue with Arthur’s points.

Indeed, the number one reason many cloud naysayers are skeptical about migrating from their traditional data center to the cloud is security. And with several WikiLeaks copycats just announced (BalkanLeaks, BrusselLeaks, and IndoLeaks), we can’t chalk this up as an anomaly.

It’s true that any time your data is in the public cloud you do run the risk of a similar fate. On the one hand, security breaches like this fuel the fears of companies holding out on the cloud because of its lack of security.  And, from the perspective of an entity that has information the government finds objectionable, you can be ostracized—when you accept the terms of the cloud, your data is subject to the approval of the provider. And if the government adds pressure to this mix, the line between the provider’s discretion can get blurry.

While this is surely no cause for great alarm—you shouldn’t use WikiLeaks as a cut and dry case against cloud computing as we’re pretty sure this one is a unique case that most of us won’t ever experience—it does show us that while the cloud does have a silver lining, there are still some gray areas that may surface as we all contemplate the migration from traditional data center models.

Contact us to discuss the best and most secure options for your data.

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